CRM Specialist (backend)
We usually respond within a day
About the Role
We are looking for a CRM Executive to join our growing team in Dubai. The ideal candidate will be responsible for maintaining and managing the company’s CRM system, ensuring that all customer and agent data is accurate, up-to-date, and well-organized. This role also involves preparing reports, coordinating with other departments, and supporting the daily operations of our CRM team.
If you are detail-oriented, analytical, and have a passion for organized data and teamwork, we’d love to hear from you!
Key Responsibilities
Prepare and maintain daily, weekly, and monthly reports.
Update and manage CRM data, ensuring accuracy and consistency.
Lead distribution Across whole process.
Excellent Excel knowledge.
Organize and maintain agent databases.
Identify and communicate errors or discrepancies in data to relevant users.
Update and monitor spreadsheets related to CRM activities.
Coordinate with other departments to ensure timely responses to requests.
Support process improvements and assist with CRM system updates as required.
Requirements
Excellent English communication skills (written and spoken).
Strong knowledge of Microsoft Office (Word, Excel, Outlook).
Minimum 1–2 years of experience in a CRM or similar administrative/data management role.
Ability to work under pressure and meet deadlines.
A team player with good coordination and interpersonal skills.
Willingness to work on weekends and holidays when required.
Candidates living near the office will be preferred.
Department: CRM
Language: English
Salary: 4400 AED
Human Resource Department
- Department
- CRM Department
- Role
- CRM Executive , CRM Specialist
- Location
- Office Address
About DRL Marketing Management
Life at DRL
At DRL Marketing Management, we aim to create a workplace where employees can perform at their best while developing professionally.
We encourage:
Teamwork and collaboration
Continuous learning and development
Ownership and accountability
Recognition of performance
Career growth opportunities
A positive and professional work environment
Our Departments
Our business is supported by dedicated teams across various functions, including:
Human Resources & Recruitment
Attracting talent, supporting employees, and building strong teams across the organization.
Sales & Business Development
Driving business growth through customer engagement, relationship building, and achievement of business targets.
Customer Support & Operations
Ensuring efficient day-to-day operations while maintaining high standards of customer service.
Marketing
Supporting brand growth through strategic marketing, promotions, and customer-focused initiatives.
Finance & Administration
Managing essential financial, administrative, and organizational processes that support the business.
Technology & CRM
Managing systems, customer data, reporting, and technology-driven processes to improve business efficiency.
Build Your Career With Us
Whether you are starting your career or looking for your next professional challenge, DRL Marketing Management offers opportunities to learn, contribute, and grow.
Explore our current vacancies and become part of a team that values talent, performance, and potential.